You can create a HTML or plain text email signature that will be appended to your emails that are sent from Webmail. 1. Log into your email address from the Webmail page https://www.stackmail.com 2. Click 'Settings' 3. In the next column click ...

 How To Create A WebMail Signature

In this section, we will give a brief overview of the most common protocols used in outgoing and incoming email interactions. The most common incoming email protocols are POP and IMAP. Most mail clients support all of these protocols. This article is ...

 What is the difference between Email Protocols

Step-by-step Instructions: Login to your CHI account here - https://chi.midphase.com Select Email Hosting from the left hand menu On the next page, click Manage next to the domain you wish to add backups to Then scroll towards the bottom of the page ...

How to Add Backups to your Email Hosting

Skip to end of metadata Go to start of metadata In this article we will show you how to change your email forwarder into an email address through your CHI account. 1. Log into your Midphase CHI account with your username and password. 2. Click the ...

How to Change An Email Forwarder Into an Email Account

In this section, we will walk you through creating an email account for your domain. Please ensure you have pointed your domain to the CHI Nameservers and/or your MX record is using the correct DNS settings. Step One: Log into your UK2 CHI account ...

How to create a new Email Account within CHI

An Email Forwarder is an email address that automatically relays emails from senders to a different email address. Your Midphase email address includes the ability to create email forwarders in the CHI Control Panel. Follow the steps below to do so: ...

How To Create An Email Forwarder in CHI

Exporting Contacts via Webmail: Firstly you will need to login to webmail, please see this guide for assistance - How to login to Webmail Once logged into webmail, click "Contacts" from the menu on the left hand side Contacts Then click the folder ...

How to Export and Import Contact Data via Webmail

Overview: Autoresponders are used to automatically respond to an email that has been sent to the corresponding email address. Autoresponders are very useful for people who are going away for a long period of time and will not be able to answer ...

How to Setup an Autoresponder

If incoming emails are being caught by spam filtering, you can manage this in the Junk Mail Filters section of the hosting package. From here you can set the general filtering level, and allow-list specific addresses or domains so their mail always ...

Junk Mail Filters

Webmail's filter tool lets you automatically sort, flag, or delete mail as it arrives. Every filter is built from two parts: a Rule (the condition that has to match) and an Action (what happens when it does). Where to Find It Login to Webmail and ...

Webmail Filters: Common Recipes

We have had some reports of some users seeing sync issues or missing mail on iOS 18+. This seems to be related to some new features in this version of iOS. Please Note: The screenshots and steps below were taken from an iPhone running iOS 18.3.1 Mail ...

iOS Mail - Emails Missing or Not Syncing

In this section, we will detail the default email settings used for our hosted email service. Webmail Access: Go to https://us.stackmail.com Enter your email address and email password Click Login Protocol: POP3 with SSL Account type: POP3 Incoming ...

Default Email settings for StackCP hosted emails

In this section, we will list the steps you can follow change your StackCP email address's password. You can change it through your Midphase CHI account, through the StackCP area, or through the Webmail interface if you can access this already. How ...

How to change your Email Mailbox Password

In this section, we will detail the ways to log into your StackCP email address through Webmail. Login via Webmail directly: 1. Log in to webmail at https://www.stackmail.com/ Here you will be prompted for your email address and your email password. ...

How to log into Webmail for StackCP Hosted email address

In this guide, we will go through the process of sending emails from your Stackmail mailbox using Gmail as an SMTP (Simple Mail Transfer Protocol) client. This enables you to harness the power and convenience of Gmail, while keeping us as your email ...

How to send Email from your Stackmail account using Gmail

In this section, we will be detailing the process of setting up your UK2 email account within Mozilla Thunderbird. Go to the start of metadaIn this section, we will detail the process of setting up yourUK2 email account within Mozilla Thunderbird. ...

How to set up an email account within Mozilla Thunderbird

Email forwarding is when an email is sent to an email address and is then automatically forwarded on to another email address. There are two types of email forwarding: Individual email forwarding: This lets you create an email address that will ...

How to set up Email Forwarding

In this guide we go through the steps to add your email address onto your Apple mobile phone, Tablet or IOS device. This guide is designed to assist you configure a mail client to access an email address. A mail client lets you access your email ...

How to set up StackCP Email addresses on Apple phone and iOS devices

This section will detail how to set up the StackCP email address on Apple Mail on a Mac computer. The Stackcp email uses the Auto-discover feature and below are the steps to help guide you through the setup process. 1. Open the “Mail” app. 2. In the ...

How to set up StackCP Email in Mail for Mac

In this section, we will detail how to use the email accounts that you have set up within the CHI account on your Android phone. This document uses screenshots to show you the necessary steps of setting up an email account through the Gmail app. The ...

How to setup StackCP email accounts on an Android mobile phone

In this guide we go through the steps to setup your email address onto your Apple mobile phone, Tablet or IOS device using Outlook. This guide is designed to assist you setup a mail client to access an email address. A mail client lets you access ...

How to setup StackCP Email addresses on Apple iPhone and iOS devices using Outlook

Setting up your mailbox in Outlook is quick and easy. The StackCP mail system is able to make use of 'autodiscover' technology, which means that most cases, Microsoft Outlook can set up your account for you with only an email address and a password. ...

How to setup your email in Outlook

This article will help you update your MX record if your domain DNS control is with us currently. If your DNS is controlled elsewhere, please see the following article: https://www.midphase.com/knowledgebase/article/what-are-midphase-mx-records/ You ...

How to update my MX record

DMARC (Domain-based Message Authentication, Reporting & Conformance) is a way to stop or reduce email spam and phishing attacks. It is based on existing email authentication methods using SPF (Sender Policy Framework) or DKIM (DomainKeys Identified ...

How to use the DMARC Wizard tool to add DMARC DNS records

To migrate your emails and mailboxes to Midphase, you can use our in-house Email Migration tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and your Outlook mailboxes in to Midphase. Please Note: You'll need to have set up ...

How to Use the Email Migration Tool

You play a crucial role in the ongoing migration of our Email Hosting service to the new and enhanced platform called StackCP. Below, you'll find a complete set of instructions to ensure a seamless transition and uninterrupted access to your email ...

Ultimate Guide to Email Hosting Migration to StackCP

If you have DNS control with another provider and need to update your MX records you will need to use the following records: MX Records Priority - 10 Host – Your domain (IE test 1234.com) Goes to – mx.stackmail.com TTL – 1 minute TXT Records Name – ...

What are Midphase MX records

The StackCP mail platform has several limits in place in order to protect the reputation of the mail platform and prevent large quantities of spam emails being sent. New Mailbox Limit When a new mailbox has been set up, the sending is limited to 50 ...

What are the limits on the StackCP mail platform?

The purpose of DKIM is to check that an email is really from the domain or sender that it said it was sent from and if it has been altered in any way in transit. DKIM, like SPF, enables a specific aspect of the email sending process to be ...

What is a DKIM record and how to add it to your email.

Sender Policy Framework (SPF) records help to reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external providers such as Gmail and Outlook who require authentication for emails. We ...

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