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Ultimate Guide to Email Hosting Migration to StackCP

Tags: stackcp how-to mailbox mail migration

You play a crucial role in the ongoing migration of our Email Hosting service to the new and enhanced platform called StackCP. Below, you'll find a complete set of instructions to ensure a seamless transition and uninterrupted access to your email services.

How do I prepare for migration?

Lower the TTL setting

If you are migrating your email accounts manually and your domain is hosted elsewhere, please lower the TTL (Time To Live) setting on the MX record for this domain within your DNS (Domain Name System) with your current provider to 60 seconds.
If you are performing Express Migration or your nameservers (NS) are controlled by Midphase, our team can easily handle DNS updates on your behalf.

Download your contact data
To maintain access to your contact data, you will need to export it from webmail and then import it after the migration process.

Please note: In case you use POP3 instead of IMAP, your emails will not be copied as they are downloaded directly to the local client. However, you will still be able to access them through your current email client.

How do I initiate the migration process?

Firstly, take into account that the migration process could take several hours depending on the size and number of your mailboxes.
If you choose Express Migration, during this time, email access will be unavailable, though new messages will still be received and stored.

Once you are prepared for the potential extended email downtime, follow these steps to initiate migration:

Go to the Email Migration page
Locate all the domains with email accounts awaiting migration
Perform ‘Manual Migration’ or run ‘Express Migration’ (if available)

Refer below for post-migration actions you should take.

What should I do after successful Manual Migration?

After migration is complete, remember to set up any related email accounts in both your mobile and desktop mail clients again. Here's how:

What should I do after successful Express Migration?

Firstly, change your passwords to access any of the migrated mailboxes. Here's how to do it.

Additionally, similar to Manual Migration, you will need to reconfigure any associated email accounts in both your mobile and desktop mail clients:

I can’t access my mailbox due to the migration failure. What should I do?

If you chose Express Migration and the process failed, you will need to restore your password to its pre-migration state to regain access to your account and mail clients. Here's how to do it.

I can’t access my mailbox after successful migration. What should I do?

Ensure you have changed your passwords if you performed Express Migration. Here's how to do it.
Verify that your MX records are updated:

Still experiencing issues accessing your mailbox? Please raise a Support ticket via your control panel.

My mailbox data (such as folders, address book, etc.) is missing post-migration. How can I restore it?

Please contact Support. We are currently in the process of enabling manual data syncing in the CHI control panel. It will be possible soon.

Default Email settings for StackCP hosted emails
How to set up StackCP Email in Mail for Mac
How to set up StackCP Email addresses on Apple phone and iOS devices
How to setup StackCP email accounts on an Android mobile phone
What are the limits on the StackCP mail platform?

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