Below you will find a list of commonly asked questions about CHI, the interface used to manage your account. Q - How do I log in to my account? A – You can access your account at https://chi.midphase.com/. To log in to your CHI account for the first ...

Migration FAQ

This article will guide you through using the Midphase open ticket section and show you how to view all your open support tickets. Tickets are an easy way to contact our technical support team. You can view all your open tickets from the support ...

How To View Open Tickets In CHI

This service is no longer available. If you have any questions concerning this please feel free to submit a ticket from the support section of your account.

Using Quickswitch To Move From Another Host To Midphase

A Cache is a block of memory used for temporary storage of data (ie: webpages, etc..) that is likely to be used again. Your CPU and hard drive frequently use a Cache, as do web browsers and web servers. A Cache is made up of a pool of entries. Each ...

How To Clear My Browsers Cache

This article contains information about finding out what Midphase server your hosting account is on. In windows. click start->run-> type: cmd hit enter type telnet [domainname.com] 25 Hit enter This will tell you your server address in the first ...

How To Know Which Server I Am On

This article contains information about using PHP. 1.To use PHP, make a file and give it a ".php" file extension such as myfile.php. 2. Inside this file you can put any HTML that would normally go in a Web page. 3. Anywhere in that file, within the ...

How To Use PHP

This article contains information about Live Agent. To get the installation files you have to apply for moremidphase.com and be logged in. You can sign up through here. Please read our getting started guide first. Live Agent Online live chat software ...

How To Use The Live Agent Installation

This article will assist you in gaining access to your Website through SSH. SSH is a secure way of transferring information (including files) between computers on a network. In order to be able to use SSH you must have purchased a package that ...

How To Access My Site Using SSH

This article contains information about how to perform a Trace route. Trace route (tracert) works by sending a packet to an open UDP port on a destination machine. For the initial three packets, trace route sets the TTL (see explanation of TTL) to 1 ...

How To Perform A Trace Route

When you try to publish by using FTP in Frontpage, you will see a warning in the logon dialog box that states: "FTP transmits the user name and password without encryption. If possible, open the Web site by using an HTTP URL to help protect it from ...

FTP Transmits The Username And Password Without Encryption

A favorite Icon is a small icon that displays next to the URL in the browser. This article contains information about adding Favorite Icon to your site. Step 1 - creating the image Using your favorite graphics software, create a 16x16 pixel image ...

How To Add A Favorites Icon To Your Site

Here are the basic steps you can take to clean your account and restore security in order to stop this from happening again: SCRIPT VULNERABILITIES The most commonly used method that we see used to compromise a hosting account is vulnerabilities in ...

How To Resolve A Compromised Account

A 500 Error is a generic error code used to indicate a problem with a misconfiguration on a website or server. There can be many different causes for a 500 error.This article will take you through a few basic troubleshooting steps and how to submit a ...

How To Resolve 500 Error

Yes! The new iWeb09 has the ability to publish your website to an FTP Server. Here is how to use this feature so that you don’t need a .mac account to host your iWeb site. If you have iWeb08 or earlier it’s not built into iWeb, but you can still do ...

Can I Host A Site Designed In iWeb From A Mac

In an effort to become compliant with the latest security bulletins and to support our ongoing effort to provide the most reliable hosting experience possible, we have upgraded MySQL, Apache, and PHP on all Shared Hosting servers. How this update ...

Recent Server Changes - PHP - MySQL - Apache Upgrades

We restrict outgoing port access as a result of the shared hosting environment. In this environment every account on a server shares a single IP address. As a result some outgoing ports are blocked because no single account is assigned the IP address ...

Why Does Midphase Restrict Outgoing Port Access

This article contains information about dedicated IPs. We require that you pay for the dedicated IP address because we have to purchase the IP addresses from our provider. Leasing the IP addresses is done in large batches to minimize costs. If you ...

Why Does Midphase Charge For A Dedicated IP

This article contains information about the shell exec() function. No, we do not support shell exec() on shared hosting only on VPS or dedicated. Please contact our sales department for more information.

Does Midphase Support Execute Shell Exec Function On PHP

This article contains information about accessing your domain without the www. Yes. Your domain is set up to work both with http://mydomain.com and http://www.mydomain.com. The "www" stands for World Wide Web and is no longer required. Many people ...

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