Knowledgebase

A 500  Error is a generic error code used to indicate a problem with a misconfiguration on a website or server. There can be many different causes for a 500 error.This article will take you through a few basic troubleshooting steps and how to submit a ticket to the Midphase support team for further help resolving the issue.

Occasionally you may encounter a 500 error on your website that may look like the error seen below:

Step 1: Refresh The Webpage And Wait

Retry the web page by clicking the refresh/reload button or retyping the website’s URL. The server error may only be temporary. Simply refreshing the page again will often resolve the error.

Sometimes a 500 error is temporary. Wait a few minutes to see if the issue resolves itself.

If the error continues, move on to Step 2.

Step 2: Check Your Recently Installed WordPress Themes and Plugins

These types of errors are often caused by incompatibilities with recently installed WordPress themes or plugins. If you have recently installed a plugin or theme, disable any recent plugins or revert to previous themes to resolve the error.

Be sure that all of your themes and plugins are updated and functioning properly. This can be done by disabling all plugins and activating one at a time while checking for error.  

Step 3: Check The Error Logs In cPanel

1. Log into cPanel  within the “Shared Hosting” tab.
   
   
   
   
   
   2. Click on the “Metrics” section.
   
   3. Click the “Error” icon.

This log displays a list of error messages displayed by your website. Within this list, you will find detailed information about each error including: the date and time of the error, some information about the client receiving the error, description of the error and information about which folder or file is generating the error.

Step 4: Submit A Support Ticket in CHI

1. Click on the “home” tab.

2. Click “Contact Our Support Team.”

3. Fill out a service ticket for the error.