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How To Resolve 500 Error

A 500  Error is a generic error code used to indicate a problem with a misconfiguration on a website or server. There can be many different causes for a 500 error.This article will take you through a few basic troubleshooting steps and how to submit a ticket to the Midphase support team for further help resolving the issue.

Occasionally you may encounter a 500 error on your website that may look like the error seen below:

Step 1: Refresh The Webpage And Wait

Retry the web page by clicking the refresh/reload button or retyping the website’s URL. The server error may only be temporary. Simply refreshing the page again will often resolve the error.

If the 500 Internal Server Error message appears during the checkout process at an online merchant, be aware that duplicate attempts to checkout may create multiple orders - and multiple charges. Most merchants have automatic protections from these kinds of actions but it's something to keep in mind.

Sometimes a 500 error is temporary. Wait a few minutes to see if the issue resolves itself.

If the error continues, move on to Step 2.

Step 2: Check Your Recently Installed WordPress Themes and Plugins

These types of errors are often caused by incompatibilities with recently installed WordPress themes or plugins. If you have recently installed a plugin or theme, disable any recent plugins or revert to previous themes to resolve the error.

Be sure that all of your themes and plugins are updated and functioning properly. This can be done by disabling all plugins and activating one at a time while checking for error.  

Step 3: Check The Error Logs In cPanel

  1. Log into cPanel  within the “Shared Hosting” tab.

    2. Click on the “Metrics” section.

    3. Click the “Error” icon.

This log displays a list of error messages displayed by your website. Within this list, you will find detailed information about each error including: the date and time of the error, some information about the client receiving the error, description of the error and information about which folder or file is generating the error.

The Midphase knowledge base includes articles about resolving the most common of these errors. If you cannot find a solution to your specific error, or if the log does not display any error information, submit a ticket to the Midphase support team.

Step 4: Submit A Support Ticket in CHI

1. Click on the “home” tab.


2. Click “Contact Our Support Team.”

3. Fill out a service ticket for the error.


When filling out the ticket, include the following information:


Set the Department to “Technical Support.”


Set The Priority to “Normal.”


Include the following information in the body of your message:


  • The exact URL of the page giving the 500 error

  • How you encountered the problem (our technicians will need to replicate the problem in order to solve it, so include all the information possible)

  • Any data you found when checking the error log

  • Any recent changes you made to your site (including installed WordPress plugins or themes)


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Using Quickswitch To Move From Another Host To Midphase
How To Clear My Browsers Cache
How To Know Which Server I Am On

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