Contact Us

Contact Us
At Midphase, we want you to be able to contact us at any time, day or night. We’ve provided a variety of contact methods to suit any issue, time zone, or contact preference. Whether you are searching out answers about an invoice or have a tough technical issue, our teams are available with quick and accurate responses. Find the appropriate contact method below for expert care and concern.

Existing customers: please have your customer ID and PIN number available to verify you against your account.

Sales

For any questions relating to Sales call on +1 (302) 405 7677. Our Sales team is available on the phone from 6:00 am to 3:00 pm Eastern Time, Monday through Friday (excluding bank holidays) and 24 hours a day on chat.
You can also raise a ticket from within your CHI control panel by logging in with your username and password.

Billing

For any questions relating to Billing call the team on +1 (302) 405 7677. Our Billing team is available from 6:00 am to 3:00 pm Eastern Time, Monday through Friday (excluding bank holidays).
Calls will be charged at your local rate. Call charges may vary when calling from abroad or from a mobile phone, depending on your specific phone plan.
You can also raise a ticket from within your CHI control panel by logging in with your username and password.

Technical Support

For any questions regarding Domain Names, Web Hosting, Ecommerce, or Email, please submit a ticket. Our Technical Support team is available 24 hours a day, 7 days a week, 365 days a year.

Abuse

For abuse complaints please submit a ticket. We aim to respond in no longer than three working days.

System Status

For the latest information on Midphase's system, you can now go to status.midphase.com where any urgent issues will be posted. Sign up for email alerts for instant notification for outages.

Write to Midphase

To write to Midphase, please send all correspondence to the following address:

UK-2 Limited
Units 4 - 5 Tristram Centre,
Brown Lane West,
Leeds, England,
LS12 6BF,
United Kingdom