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Support
What can we help you with today?
We have an extensive Midphase knowledgebase full of useful articles and how‐to guides. If you need some guidance on a specific task, we recommend that you first search our knowledgebase with the search box below.
Frequently Asked Questions
How do I set up my email?
How to automatically install an SSL?
I want to make a change to my DNS or Domain.
I need help with my WordPress.
How do I connect with FTP?
Check for known support issues on our status page.
Our team keep our Service Status page up to date with the latest maintenance periods and unplanned downtime. If your website or email isn’t working, the quickest way to find out if its already being looked at, is by checking our status page.
Service Status
Get help, 24/7
We take support seriously.
Technical decisions aren’t always easy, but our experts are here to help.
Simply log into your control panel to open a chat or create a ticket for quick and easy support.
Create a ticket
Get the help you need by sending an ticket through your Midphase account.
Chat with a support agent
Our trained support team is online 24/7 ready to assist you in a chat session.
*Please have your support pin ready so we can verify you as the account holder
Send an email
Got a sales query or not able to login to your account? Send us an email.
Billing support: Chat available Monday through Friday from 9:00 am to 5:00 pm Eastern Time (excluding bank holidays). Phone line available Monday through Friday from 9:00 am to 6:00 pm UTC (excluding bank holidays). Closed Saturday and Sunday.
Technical Support: 24 hours a day, 7 days a week on live chat
Send an email
If you are a Midphase client, please log into your CHI account with your username and password for faster support from our experts.