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Support

Contact Midphase Expert Support

We take support seriously.

Technical decisions aren’t always easy, but Midphase is here to help. Whether you have a technical dilemma or need some sound advice regarding managing your account, our teams are here to help. Simply open a chat, give us a call, or create a ticket for quick and easy support.

Need answers now? Our extensive knowledgebase has hundreds of articles to help you along in your digital journey. These useful articles and helpful how‐to guides can quickly offer guidance on specific tasks or situations without the wait. Before contacting our expert technical support team, have a quick search of our knowledgebase below.

Midphase Help Center

We have an extensive Midphase knowledgebase full of useful articles and how‐to guides. If you need some guidance on a specific task, we recommend that you first search our knowledgebase with the search box below.

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Send an email

Get the help you need by sending an email through our simple online form.

Chat with a support agent

Our trained support team is online 24/7 ready to assist you in a chat session.

* Existing customers: please have your customer ID and PIN number available
so we can verify you against your account. See Midphase’s account verification policy here




Sales support: Monday through Friday from 8:00 am to 5:00 pm Mountain Time. Closed Saturday and Sunday

Billing support: Monday through Friday from 8:00 am to 5:00 pm Mountain Time. Closed Saturday and Sunday

Technical Support: 24 hours a day, 7 days a week on live chat

Send an email

If you are a Midphase client, please log into your CHI account with your username and password for faster support from our experts.

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Midphase Department Availability

Sales

Contact us for any help needed in purchasing a service you desire.

Monday through Friday from 8:00 am to 5:00 pm Mountain Time

Closed Saturday and Sunday

Billing

Contact us for any payment and billing-related inquiries.

Monday through Friday from 8:00 am to 5:00 pm Mountain Time

Closed Saturday and Sunday

Technical Support

24 hours a day

7 days a week

365 days a year