This page will explain the Add-on Domain tab under the Shared Hosting section of your CHI control panel. To add an add-on domain in CHI follow these steps: Step 1: If you have already added the domain as an addon in StackCP, remove it there before ...

How to Add an Addon Domain in CHI

If you wish to move your services from one CHI account into a new one, this is something our team will need to do on your behalf. When creating the ticket, please provide the team the following information: A list of services which need moving The ...

How To Push Services To A New Account

This article will guide you through the necessary steps to register a new domain name with Midphase. Step 1: Navigate To The Domain Section Of CHI: Log into your chi.midphase.com dashboard with your username and password. Navigate to the “Domains” ...

How To Register A Domain

Who or What is ICANN? ICANN, the Internet Corporation for Assigned Names and Numbers, is a non-profit organization established in the United States in 1998 to aid in maintaining the security of the Internet and allow it to be accessible by all. ...

ICANN Verification

This article contains information about what a domain name is. A domain name is the unique name that identifies an Internet site. Domain Names always have 2 or more parts, separated by dots. The part on the left is the most specific, and the part on ...

What Is A Domain Name?

In this section, we will be detailing the process of transferring a domain from Midphase to another registrar. This guide covers domain TLD's that need EPP codes. Skip to end of metadata Go to start of metadata How to transfer the domain away: 1. ...

How To Transfer A Domain Away from Midphase

Skip to end of metadata Go to start of metada In this section, we will detailing the process of transferring a domain from another registrar over to Midphase. This guide covers domain TLD's that need EPP codes. Pre-requisites: At your current ...

How To Transfer A Domain To Midphase

What is DNS Propagation? When you update a DNS record for a domain, it takes time for the change to take effect. This is because of DNS propagation. It is the period of time that ISPs across the world take to update their cache with the new DNS ...

DNS Propagation

What is DNSSEC? DNSSEC creates a secure domain name system by adding cryptographic signatures to existing DNS records. These digital signatures are stored in DNS name servers alongside common record types like A, AAAA, MX, CNAME, etc. By checking its ...

DNSSEC

In this section we will provide instructions on how to correctly enter the SRV record information within the DNS section of your CHI account. Please note that changes made to the DNS can take up to 24 hours to propagate before taking effect. How to ...

How to add an SRV Record

What is WHOIS? The governing body over domains, an organisation called ICANN, requires valid contact information listed for every domain name. This information is usually referred to as WHOIS information. How to change WHOIS Information: Step One: ...

How To Change WHOIS Information

In this section, we will provide instructions on how to edit your DNS records within CHI. Please note that changes made to the DNS can take up to 24 hours to propagate and for the changes to take effect. Step One: Navigate To The DNS section of CHI ...

How To Edit DNS via CHI

Glue records let you use your own domain name as custom nameservers - for example, ns1.yourdomain.com and ns2.yourdomain.com instead of the default Midphase nameservers. This is commonly used by web agencies and resellers who want branded nameservers ...

How to Set Up Glue Records (Custom Nameservers)

In this section, we will run through the most common types of DNS records, that you may encounter when editing your DNS records. NS (Nameserver) record Nameserver's are a type of record that defines the name servers that are used by the zone. This ...

Domains & DNS

My Domains

Domain Transfers

DNS