There is no need to "enable" Perl explicitly, as it is available by default on our Web Hosting packages. Simply upload your Perl scripts (with a .pl or .cgi extension) to the appropriate directory—usually the /cgi-bin directory—and ensure the scripts ...

 Installing Perl Modules

You or your customers may have come across this message when visiting your website hosted with us: "To help us keep this website secure, please wait while we verify you're not a robot! It will only take a few seconds..." But what does the message ...

 What is StackProtect?

You can easily restore lost data using the Timeline Backups tool which you can order from within your StackCP control panel. Timeline Backups takes a backup of all your websites and databases every day automatically, and stores them for 30 days. You ...

Backups

With the CDN, you can get an understanding about the traffic and requests accessing your sites. Detailed data sets are collated and presented in charts giving you insights about your site’s performance. The data is combined, showing all traffic ...

CDN Statistics & Traffic Distribution

Sudo is a Linux command that allows a user to run commands as a 'super user', root. The use of the sudo command is not permitted on our shared hosting platform, and its use will result in an SSH access violation and your SSH access being suspended. ...

Does Midphase Allow Sudo

This article will assist clients who have registered their domain name with Midphase and are using CHI Nameservers. It will help clients to add website SEO Guru to the Addon Domains. SEO Guru is a smart Search Engine Optimisation tool that provides ...

How To Add SEO Guru To Addon Domains

This article will assist clients who have registered their domain name with Midphase and are using CHI Nameservers. It will help clients to add Stats 2.0 real-time visitor tracking to the Addon Domains. Step 1: Navigate To The Domain Section 1. Log ...

How To Add Stats2 To Addon Domains

There are a few ways in which you can setup a redirect for a domain, we will details these below. Please note if you have a hosting package with us, we would recommend Method Two using StackCP. Method One: Free Redirect via CHI Step One: Navigate To ...

How To Setup a Redirect

Cron jobs (also referred to as scheduled tasks), are an important tool for hosting websites looking to incorporate automation into their setups. When used correctly, websites can automatically check for updates, send out emails, take backups and much ...

How To Use Cron Jobs

Our CDN is a powerful, free content distribution network (or content delivery network) that uses physical, highly optimised servers across the world to cache the content of your websites served from the Midphase platform. Cached content of the data ...

What is the CDN?

This article contains information about the WQET command. Yes, you can use the WGET command for SSH.

For Shared SSH Access Is WGET Command Allowed

This article contains information about protecting the images on your website. Follow the directions below. <h1>And here is the 'no right clicks' script.</h1> <p>You can stop right-clicks with a script (copy and paste it from this page if you want ...

How Can I Protect The Images On My Website

This article contains information about adding users to your control panel. Our Mega-Phase, Pro-Phase, and Windows hosting plans only allow one primary control panel (cPanel) login. If you want to allow more than one cPanel login, please take a look ...

How To Add A User To My Control Panel

This article contains information about auto-installing applications. All of our Linux shared hosting plans offer a free utility called Softaculous which allows you to easily install and configure the most popular web applications available. The ...

How To Autoinstall Applications Such As WordPress or PHPBB

CPanel is the control panel used for managing your website. You can add programs, manage data, and change the settings of your website. This article contains information about how to log into cPanel. You can log into cPanel by going to ...

How To Log Into CPanel

This article contains information about moving content to different folders. To move files to the correct location, you will need to move your content to the public_html folder (for the main domain). You can move the files through cPanel by dragging ...

How To Move Files To The Correct Location

A CPanel theme is a preset package containing graphical details, used to customize the look and feel of the CPanel. The newest and most supported theme that should be used is x3. Using another theme may cause you to be locked out of the CPanel or for ...

What Is A CPanel Theme

An HTTP error indicates a fundamental access problem, which may be difficult to resolve because the HTTP protocol allows the Web server to give this response without providing any reason at all. So the 403 error is equivalent to a blanket 'NO' by ...

How To Resolve An HTTP Error 403 - Forbidden

If you have been the victim of a hacker, don’t worry—it is possible to recover. This article will help give you information about infiltration, and a few steps to help you recover. How was my account hacked? There are two common ways account are ...

My Account Has Been Hacked

This article contains information about what a 500 error is. The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the website's server but the server could not be more specific on what the exact ...

What Is A 500 Error

A custom error page is a feature of most Web server software that allows you to replace default error messages with ones you create.

What Is A Custom Error Page

When a hosting account is hacked, the most common questions we receive are "How?" "How do I correct it?" and finally, "Why?". This article is meant to explore the last of those questions... Why are Hosting Accounts Hacked/Compromised? Hosting ...

Why Are Hosting Accounts Hacked Or Compromised

This article contains information about 500 errors. When you receive an error "Internal server error 500" on your site, you have to check the error log in your cPanel for more information. To do this log in to your CPanel, click on the "Error log" in ...

Why Do I Get An HTTP Error 500 - Internal Server Error

You can use phpMyAdmin to import an .SQL file with your database information. To do this: Login to StackCP Click phpMyAdmin in the Web Tools section Click Sign In next to the database you wish to import the .SQL file into. Choose the database you ...

 How Do I Import a Database via phpMyAdmin

There are various ways to export your MySQL databases for safe keeping or transfer. The first method allows you to back up multiple databases via your My20i control panel and the second on a 'per database' basis via phpMyAdmin. Backup/Restore The ...

 How To Backup Your Database

If you've set up SSH access for a package then you can use one of two methods to import a MySQL database via the CLI. MySQL CLI To import a SQL file via the command line, you can use the mysql command. Here’s how: _mysql -h hostname -u username -p ...

 Importing MySQL Databases In SSH / WP CLI

If you're a Midphase customer looking to manage your databases with advanced tools like MySQL Workbench, this article will guide you through the process of connecting to a Midphase-hosted database using Remote MySQL Access. While the integrated ...

Connecting To MySQL Remotely

Database maintenance is something that every database/web administrator should practice. An optimised and well-managed database can be the difference between a responsive website, and one that appears sluggish, simply because queries are able to be ...

How do I Optimise and Reduce the Size of my Database?

You can create MySQL databases in seconds directly from your StackCP control panel. This option is unavailable for packages hosted on our WordPress platform due to its WP-optimised nature. If you need to create a MySQL database, you'll need to carry ...

How to create MySL Databases

The Error Establishing Database Connection error is one of the most commonly experienced errors on WordPress sites. The error itself indicates that the connection between your website files and the database has dropped. As the database is queried for ...

How to fix the "Error Establishing Database Connection" in WordPress

phpMyAdmin is a free, web-based tool designed to help you manage MySQL databases easily. With phpMyAdmin, you can create, edit, delete, and back up databases and tables without needing to use complex command-line instructions. It provides a ...

How To Use PHPMyAdmin

You can block access to your websites by country or IP address. How to Block Visitors: Login to StackCP Click Block Visitors in the CDN section You can choose to allow all countries (with exceptions), or block all countries (with exceptions). You can ...

Can I Block Visitors by Country?

Python is not enabled by default on StackCP shared hosting packages. It can be enabled on request by contacting support. Once enabled, it supports Python 3.9.25, accessible via /usr/bin/python. Requesting Python access Contact support and request ...

Enable Python

How to connect to FTP To connect to FTP, first head to your Manage hosting page: https://chi.midphase.com/shared-hosting/overview Click the ‘Manage’ button next to the package you wish to connect to. From here you will see your Manage hosting screen. ...

How do I connect via FTP?

Logging into StackCP is quick and simple. After you log into your CHI account, go to the Manage Hosting Page https://chi.midphase.com/shared-hosting/overview From here, click the drop-down menu to select the domain of the hosting you want to manage ...

How do I log into StackCP 

One of the major problems with malware is its persistence. This is why our free Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination of commercial and in-house tools and provides reports ...

How do I Use the Malware Scanner

This article will assist you in gaining access to your Website through SSH. SSH is a secure way of transferring information (including files) between computers on a network. Depending on the type of operating system you are using you will access your ...

How To Access Your Site Using SSH

Standard PHP Version By default, new hosting packages run PHP 8.0. If you need to switch PHP versions: Login to StackCP Under Web Tools , select Change PHP Version. Available PHP Versions We support the following PHP versions on our Linux platform: - ...

How to Change PHP Version

This guide will detail how to install Wordpress using the One-Click Installs feature available in StackCP. Login to StackCP Once in StackCP, scroll to the One-Click Installs section, select Most Popular in the drop down menu, and WordPress will be ...

How to Install Wordpress

The CDN feature is turned on by default on all packages so if you are making changes to your site, we would recommend enabling Development mode. This clears the cache and stops the site from being cached again for 3 hours while changes are made to ...

How to Use the Content Delivery Network (CDN)

At Midphase on our Web Hosting and Wordpress Hosting packages, each MySQL database you create can store up to 1024 MB (1 GB) of data. As databases comprise of only text, this is a lot of space in real terms; to put it into perspective, the customer’s ...

Maximum MySQL Database Size

When you create a hosting package, you're automatically given a temporary URL. Temporary URLs are useful for: Viewing a hosting package when you have used a domain reference Viewing a site that you’ve migrated, before you switch the DNS Showing your ...

Temporary URLs: what are they and what are they used for?

By default, WordPress uses PHP mail() function to send emails. If you want to send WordPress mail from a third-party mail server or use SMTP authentication with your email account, you need to install an SMTP plugin. This is recommended as it allows ...

Wordpress SMTP

An SSL certificate is a feature that allows your website to transfer information securely over the internet. It is essential if you plan on collecting personal information like credit card information on your website. You can add one to your account ...

How To Automatically Install A Wildcard SSL Certificate

When ordering an SSL certificate, you can be asked to generate a Certificate Signing Request (CSR). This is an encoded block of text that the Certificate Authority request before issuing an SSL/TLS certificate. It contains information about the ...

How To Generate A CSR

How To Manually install an SSL Certificate

An SSL certificate is a digital certificate verifying your identity. Without an SSL certificate, your visitors will get a warning message from their web browser. With shared SSL you use your hosting company's SSL certificate, however, with private ...

What Is An SSL Certificate

Traceroute is a network diagnostic tool that helps you track the path your internet traffic takes from your computer to a specific destination, such as a website or server. This guide will show you how to run a traceroute on Windows, macOS, and Linux ...

 How To Provide A Trace Route

If you need to reset your website files on Midphase’s web hosting, this means restoring your site to its original state or removing existing content to start fresh. You may wish to do this if your website has become corrupted, compromised, or if you ...

Can I Reset My Website Files

A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception and/or fatal error. When this happens, it will be logged by our system and you can view recent errors inside the Access/Error Log ...

How To Resolve 500 Error

4XX errors cover a range of errors that usually occur when a file that is attempting to be accessed cannot be found, has incorrect permissions or is inaccessible by the person loading it. The causes can range from a simple typo in the URL to security ...

How To Resolve A 4xx Error

Here are the basic steps you can take to clean your account and restore security in order to stop this from happening again: SCRIPT VULNERABILITIES The most commonly used method that we see used to compromise a hosting account is vulnerabilities in ...

How To Resolve A Compromised Account

The ionCube Loader is a PHP extension often used by setups such as WHMCS - it decodes PHP scripts that have been encoded by the ionCube PHP Encoder. Without this, the scripts cannot be read and so the sites that use them cannot run, so it’s important ...

Is ionCube PHP Loader installed?

If your account or website has been compromised, you should follow these steps carefully to secure and restore it: 1. Scan and Identify Infected Files Run a Malware Scan via your hosting control panel to identify malicious or infected files within ...

My Account Was Hacked

If your website is down, it can be alarming, but there are several common causes and straightforward steps you can take to identify and resolve the issue. This guide will help you troubleshoot and restore access to your Midphase-hosted website, ...

My Site Is Down What Do I Do

A common reason for this relates to the address not matching your site domain. To help improve email deliverability and help prevent spam being sent from our network, the Sender address for your message must match the domain name of the website used ...

Web Hosting

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What is CPanel

Website Optimisation

Working with a Database

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