Traceroute is a network diagnostic tool that helps you track the path your internet traffic takes from your computer to a specific destination, such as a website or server. This guide will show you how to run a traceroute on Windows, macOS, and Linux ...

 How To Provide A Trace Route

If you need to reset your website files on Midphase’s web hosting, this means restoring your site to its original state or removing existing content to start fresh. You may wish to do this if your website has become corrupted, compromised, or if you ...

Can I Reset My Website Files

A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception and/or fatal error. When this happens, it will be logged by our system and you can view recent errors inside the Access/Error Log ...

How To Resolve 500 Error

4XX errors cover a range of errors that usually occur when a file that is attempting to be accessed cannot be found, has incorrect permissions or is inaccessible by the person loading it. The causes can range from a simple typo in the URL to security ...

How To Resolve A 4xx Error

Here are the basic steps you can take to clean your account and restore security in order to stop this from happening again: SCRIPT VULNERABILITIES The most commonly used method that we see used to compromise a hosting account is vulnerabilities in ...

How To Resolve A Compromised Account

The ionCube Loader is a PHP extension often used by setups such as WHMCS - it decodes PHP scripts that have been encoded by the ionCube PHP Encoder. Without this, the scripts cannot be read and so the sites that use them cannot run, so it’s important ...

Is ionCube PHP Loader installed?

If your account or website has been compromised, you should follow these steps carefully to secure and restore it: 1. Scan and Identify Infected Files Run a Malware Scan via your hosting control panel to identify malicious or infected files within ...

My Account Was Hacked

If your website is down, it can be alarming, but there are several common causes and straightforward steps you can take to identify and resolve the issue. This guide will help you troubleshoot and restore access to your Midphase-hosted website, ...

My Site Is Down What Do I Do

A common reason for this relates to the address not matching your site domain. To help improve email deliverability and help prevent spam being sent from our network, the Sender address for your message must match the domain name of the website used ...

Troubleshooting