Knowledgebase

This article contains information about the "Charge declined" error.

This usually happens during the checkout process and there are not enough funds to cover the cost of the invoice being generated. Our hosting plans are typically rated per month but are billed for the full year. If you are sure you have enough funds available, the bank may have flagged the transaction as being possible fraud and you would need to contact the bank to remove the hold from the credit card or find out why it is declining the charge. If you have already talked to the bank and they said there are no issues with this credit card, you would need to use a different credit card. Unfortunately, there are times when the charges are declined and we have no further information.