This article contains information about canceling an account with Midphase. We are committed to providing a high quality service to each one of our clients and would love to do all we can to keep you engaged and satisfied with our services. Please ...

How To Cancel My Account

Tickets are one of the ways you can contact our Technical Support team and our Billing team for assistance with your services. How to Create a Ticket in CHI Log into your CHI account at https://chi.midphase.com/ Once inside of your account, you can ...

How To Create A New Ticket in CHI

When contacting Midphase, you will need to verify that you are the owner of the account to discuss the information within the account. The preferred and easiest way to do this is by providing us with the Support Personal Identification Number (PIN) ...

How To Locate The Support PIN in CHI

Step 1: Navigate To Your Email Hosting Package Log into chi.midphase.com. Click “Email Hosting” from the left menu bar. Click Manage next to the domain name of the Email Hosting package you wish to upgrade. Step 2: Follow The Change Plan Directions ...

How To Purchase Additional Email Accounts Or Forwarders

If you wish to move your services from one CHI account into a new one, this is something our team will need to do on your behalf. When creating the ticket, please provide the team the following information: A list of services which need moving The ...

How To Push Services To A New Account

Step-by-step Instructions: Login to your CHI account here - https://chi.midphase.com Select Email Hosting from the left hand menu On the next page, click Manage next to the domain you wish to increase the mailbox storage on Click Manage next to the ...

How To Upgrade Email Storage

This guide will detail how you can use the new SMS feature to get username reminders, reset your CHI password and also receive 2FA codes for logging into CHI. Please be aware, for the SMS feature to work the you must have a 'Mobile' number added to ...

Managing Your Account and Services