Support

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Get help, 24/7

Technical decisions aren’t always easy, but our experts are here to help. Simply log into your control panel to open a chat or create a ticket for quick and easy support.

Technical Support

24 hours a day, 7 days a week on live chat

Billing Support

Chat available Monday through Friday from 6:00 am to 5:00 pm Eastern Time (excluding bank holidays). Phone line available Monday through Friday from 6:00 am to 3:00 pm Eastern Time (excluding bank holidays). Closed Saturday and Sunday

Service status

Our dedicated team keep our service status page up to date with the latest maintenance periods and unplanned downtime.

Create a ticket

Get the help you need by sending an ticket through your Midphase account.

Chat with a support agent

Our trained support team is online 24/7 ready to assist you in a chat session.

*Please have your support pin ready so we can verify you as the account holder

Send an email

If you are a Midphase client, please log into your CHI account with your username and password for faster support from our expert teams.

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