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This article will assist you in setting up your email accounts that you have set up within the CHI.Midphase.com account on your Computer.

First, verify the login details are correct by logging in at https://chimail.midphase.com. The username is your email address. If the password you enter does not work, you will likely need to reset it through https://chi.midphase.com in the Domains -> Email area. Once you are able to log in through your browser, follow the steps below to set up your email in Outlook. 

STEP 1: Open Outlook

STEP 2: Click on File then Add Account…

STEP 3: Select Manually configure server settings or additional server types. 

STEP 4: Click Next

STEP 5: Server Type: Select Internet E-mail and click Next. 

STEP 6: Internet E-mail Settings

**Please replace John Doe with your name and johndoe@yourdomain.com with your email address**

User Information
Your Name: John Doe
E-mail Address: Your full email address e.g. johndoe@yourdomain.com

Server Information
Account Type: POP3
Incoming mail server (POP3): chimail.midphase.com
Outgoing mail server (SMTP): chimail.midphase.com

Logon Information
User Name: Your full email address e.g. johndoe@yourdomain.com
Password: The password for your email address
Check Remember password


STEP 7: Click More Settings…

Outgoing Server tab
Check box to My outgoing server (SMTP) requires authentication
Select Use same settings as my incoming mail server

STEP 8: Advanced tab
Incoming server (POP3): 110
Outgoing server (SMTP): 587

Tick the box Leave a copy of the messages on the server
Click OK

STEP 9: Click Next

STEP 10: Click Finish

If you encounter any errors or problems with this process, please contact our technical support department. They will be happy to help resolve any issues you experience.


This information is related to setting up Outlook for Email accounts set up through https://chi.midphase.com