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This article will assist you in setting up your email accounts that you have set up within CHI.Midphase.com on your computer.

First, verify the login details are correct by logging in at https://chimail.midphase.com. The username is your email address. If the password you enter does not work, you will likely need to reset it through your https://chimail.midphase.com account under Domains -> Email. Once you are able to log in through your browser, follow the steps below to set up your email in Outlook.

STEP 1: Open Outlook

STEP 2: Click on File then Add Account

STEP 3: Select Manually configure server settings or additional server types:

STEP 4: Click Next

STEP 5: Server Type: Select Internet E-mail and click Next: 

STEP 6: Internet E-mail Settings

**Please replace John Doe with your name and john@yourdomain.com with your email address**

User Information
Your Name: John Doe
E-mail Address: Your full email address e.g. john@yourdomain.com


Server Information
Account Type: IMAP
Incoming mail server: chimail.midphase.com
Outgoing mail server (SMTP): chimail.midphase.com


Logon Information
User Name: Your full email address e.g.
john@yourdomain.com
Password: The password for your email address
Check Remember password


STEP 7: Click More Settings…

Outgoing Server tab
Check box to My outgoing server (SMTP) requires authentication
Select Use same settings as my incoming mail server


STEP 8: Advanced tab
Incoming server (IMAP): 143
Outgoing server (SMTP): 587

Click OK

STEP 9: Click Next

STEP 10: Click Finish

If you encounter any errors or problems with this process, please contact our technical support department. They will be happy to help resolve any issues you experience.


This article is intended for clients who have ordered shared web hosting or registered a domain name through https://chi.midphase.com