Back to Common Web Hosting Terms

What Is Ping

Ping is a protocol that sends a message to another computer and waits for a reply, most often used to check if another computer on a network is reachable. This will tell you several things. It will tell you what IP address your domain is resolving to, if it is reachable, and if so, how long it takes to send a message to our server and back to your computer.

To ping your domain on a Windows computer.

  1. Click Start
  2. Click on run
  3. Type in 'cmd'
  4. Press Ok
  5. This should bring up a command prompt.
    1. Type in ping, replacing with your actual domain.

On a Mac

  1. Open up a terminal, Applications > Utilities > Terminal.
  2. Type in ping, replacing with your actual domain name.

We will often request you ping your domain, the server name, and/or your IP address to help you diagnose and troubleshoot network issues. Your ISP may also request your ping results to help troubleshoot internet connection issues.

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