Knowledgebase

This article contains information about Live Agent.

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Please read our getting started guide first.

Live Agent Online live chat software

Definition: Powerful online chat software that allows you to communicate and watch your site visitors in real-time. Enables live customer support and the ability to manage your support staff. Easy to use and completely customizable.

Additional Support: http://support.qualityunit.com/knowledgebase/

Installation: creates a folder called liveagent_1.1.5/chat

1.Create directory in your server's public html directory. (we will use 'liveagent' directory as an example)

2.Copy content of liveagent_X.X.X.zip to 'liveagent' directory 

3.You should create the database and database user with mysql by using phpmysql admin

Customize it to match your database_name, database_user, and database_password.

You could also use some MySql administration tool (such as phpMyAdmin or CPanel) to perform this step in more user-friendly way. 

4.Start installer and complete all steps from liveagent_1.1.5/chat/install.html

How to integrate Live Agent to your website?

This is very simple. :-)
Add following html code to your website (yourdomain.com/liveagent as an example):

<script type="text/javascript" src="http://yourdomain.com/liveagent/chatserver/track.php"></script>

<div>

<a onclick="cs_100.open(); return false" target="_blank">

<img class="cs_100" src="http://yourdomain.com/liveagent/chatserver/button.php" alt="LiveHelp Button"/>

</a>

</div>