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How To Create A New Ticket in CHI
Tickets are one of the ways you can contact our Technical Support team and our Billing team for assistance with your services.
How to Create a Ticket in CHI
- Log into your CHI account at https://chi.midphase.com/
- Once inside of your account, you can click on the head and shoulders icon at the top right
- Click this icon and then select Support from the drop down menu
- Click Open New Ticket from the widget on the right hand side
- This will open a page where you can create the ticket. Here you can select the Area for your ticket, the specific Topic, the Priority, the specific Service/Domain affected
- The Subject and Your Message fields will comprise the main content of your ticket to us, similar to sending an email. You can also attach files, up to 8MB and only these file types - .txt, .jpg, .jpeg, .gif and .png
- When the ticket is raised it will show in your list of tickets
- If you click View Ticket you can check any replies from our teams and also add further updates to your ticket
- If you wish to Close the ticket you can also do this from this page
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