Jan8

Net Promoter Score Contest Winners!

Posted by Kelly Kirkham

At Midphase our clients come first. So from time to time we like to cast our nets out to find out exactly how we are performing based on your needs. Our October results are in along with the announcement of our contest winners!

In every business, in every industry, customers service is important. As a way of measuring our clients’ satisfaction we employ an NPS system. NPS stands for Net Promoter Score and serves as a way for Midphase to discover exactly how we measure up against your standards.

To learn more about Net Promoter Scores read this post:
What Do Your Customers Think About Your Business?

Our October 2014 Net Promoter Scores are in! From the answers you gave us we can see that we have a few areas we could work on (who doesn’t?) but as a whole we received results we are proud of. Happy clients means happy business!

Our hearts are happy when we hear, “Midphase 24x7x365 Support is the best there is. And it’s all free! Wow- I can’t think of a better host than Midphase.”

or…

“Midphase has basically everything I need. High uptime, good server speeds, reasonable support (answers in hours not days) all with a competitive price.”

But we know we have some room for improvement when we read, “I would like more support/integrated tools for users with multiple domains.”

These are the best types of responses because our dedicated team can get to work to create the best web hosting service we can offer. It is through constructive criticism that net promoter scores truly show their worth.

Without further ado, our NPS Contest winners are:

Terri Roncone and Hiromi Cota*!

Congratulations and thank you for choosing us for all of your web hosting needs! Terri and Hiromi each won $100 for completing our two question survey and for being the best clients a web hosting company could ever ask for.

(*Third winner wished to remain anonymous)

To get the most from your web hosting experience visit Midphase.com

 

This article was brought to you by Midphase, for shared hosting, cloud servers and 24/7 support visit our site here www.midphase.com

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