Posts Tagged “complaints”

The Ultimate Guide to Managing Customer Complaints

Posted on August 8th, 2017 by Neil Cumins

Regardless of how effectively you run your business, customer complaints are unfortunately inevitable. From IT gremlins to intermediaries letting you down, a 100 percent satisfaction rating is unsustainable as a business grows. And while most customers will quietly drift away to competitors, roughly five per cent will provide you with a second chance by registering…

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