This article contains information about recovering lost passwords.


cPanel / FTP:


Billing:

Step-by-step guide

Forgot Password Steps:

  1. For cPanel / FTP / SSH, you can reset this at https://chi.midphase.com -> Shared Hosting -> Click your domain name in the middle -> Reset Password.
    1. For Cloud or Dedicated Accounts, the steps are the same as above although you can choose Cloud or Dedicated from the menu.
    2. You can also contact support if you would like us to assist you with changing your cPanel / FTP / SSH account password.
  2. For your Billing account, login at https://chi.midphase.com and go to Account -> Change Password.


Longtime clients who do not have access to https://chi.midphase.com can still login to https://secure.mpcustomer.com to manage your Billing details.

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