If you recently changed your email address. Please give the billing department a call and we can authorize you over the phone. This will allow us to update your email address on file to your new email address. We can then resend your username and password for billing.
Forgot Password Steps:
For cPanel / FTP / SSH, you can reset this at https://chi.midphase.com -> Shared Hosting -> Click your domain name in the middle -> Reset Password.
For Cloud or Dedicated Accounts, the steps are the same as above although you can choose Cloud or Dedicated from the menu.
You can also contact support if you would like us to assist you with changing your cPanel / FTP / SSH account password.