Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Tickets are one way that you can contact our Support, Billing and Sales teams. You can create new tickets from the support section inside of CHI.

 


You can create a new ticket in CHI. Follow the steps below to create a ticket: 


  1. Once you have logged in to CHI, click on the ‘Support’ icon on the left.

2. This will open a page where you can create a new ticket. There is a tab at the top that will say ‘New Ticket’

3. This is where you can create a new ticket. Below are descriptions of each element.

1 -- Department: This is where you select the department you would like to contact. The options are Billing, Sales, Technical Support, Cloud Support, Abuse, and Dedicated Server Support. Billing handles all issues related to payments and domain registrations. Sales handles all questions regarding services and deals that are currently going on. Cloud Support handles all issues related to cloud servers. Abuse handles all issues with copyright infringement, hacked accounts, phishing, and other related problems. Dedicated Server Support handles all issues with dedicated servers. Technical Support can help you with any questions related to Domains Names, DNS, Email, Web Hosting and anything else you may need to inquire about.

...

6 -- Send Ticket: This will send the ticket to us, and we will begin working to resolve your issue.

 


Info

Our Support team is always available to help you 24/7/365.

Page properties
hiddentrue
Related issues