Proper verification with every client is critical in maintaining account security and is expected from every Midphase employee.
It is unacceptable to make changes of any type to any account or to release information about an account without proper verification. This includes making changes to resolve mistakes made by clients (misnamed files, wrong file permissions, or file restoration from backup).
Before making changes to any account, be prepared to verify the PIN number on of your https://chi.midphase.com account.
Midphase wants to be as helpful as possible to those that are contacting us. If we see an obvious problem but are unable to obtain the required security verification to resolve the problem, we MUST verify an account before making any changes.
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