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There were 25 articles found in this category:
 Do we offer SSL certifications ?
Yes, we offer one type of SSL addon for your account. The SSL Pack - This pack includes a signed SSL certificate and static IP Information at http://www.positivessl.com/ssl-certificate-products/ssl/ssl-certificate-positivessl.html Signed by Comodo and PositiveSSL No Site seal Offered through thi ...
- How do I cancel my account ?
You can cancel your account by going to http://cancel.midphase.com You would need your billing username and password to fill out the cancellation form you can get that by going to http://secure.mpcustomer.com and clicking on the "forgot password" link. Please contact the billing department at 1- ...
- Where is your Terms of service located ?
Our terms of service is located at tos.midphase.com and is subject to change.
- If I cancel my account after the 30 day money back guarantee, can I get a refund?
If your account is canceled after the first 30 days of service, we are unable to issue a refund. Please review the terms of service at http://TOS.midphase.com I think you will find that both our cancellation and refund policy are clearly explained. To ensure a refund, please cancel the account w ...
- How Do I Pay with paypal ?
You would send your payment to paypal@midphase.com with your domain name, the type of package you want, whether you want to transfer yoru current domain, regsiter a new one, or you will update the dns yourself along with your paypal billing information. This would be for a full year of hosting.
- I lost my control panel / billing management login, how do I recover it?
Whenever you signed up with midPhase, you should have received an e-mail listing all of your account information, including logins to your control panel and our billing system. If you are unable to locate this e-mail, please email our support department from the e-mail address you signed up with ...
- Do you offer any package add-ons?
We offer many different upgrades to your existing package. To view a list of our offerings, visit: http://www.midphase.com/html_files/addons_and_upgrades.php *See related questions below for instructions on how to upgrade your account.
- How do I cancel my account?
We're sorry to see you leave! If you have any unresolved issues, we encourage you to let us know! To process your cancellation, please complete the following form: http://cancel.midphase.com You can cancel your account by going to http://cancel.midphase.com You would need your billing username a ...
- How do I upgrade to VPS?
Upgrading an existing account to VPS could not be any easier. Our server administration team will move all your existing data (files, e-mails, mysql databases, etc.) to your new VPS account for you. We'll even take your existing invoice and credit the remaining time left in your plan to the VPS ...
- How do I upgrade or change my services?
To change your service package follow the steps outlined below. 1. Login to secure.mpcustomer.com using your Billing login information. 2. Select "Free Advertising, Web Design and More!" at the bottom left navigation, and then click on "Service Upgrades for Shared Hosting". 3. From here you will ...
- How do I transfer the domain name from my old web host to midPhase?
When placing a new order where you have selected "transfer a domain I already own", or when putting a ticket asking our tech to transfer a domain for you please make sure the following is resolved first: 1. The domain has to be over 60 days old 2. The email address on file with the registrar has ...
- How do I add a domain? (billing)
To change your service package follow the steps outlined below. 1. Login to secure.mpcustomer.com using your Billing login information. 2. Select "Free Advertising, Web Design and More!" at the bottom left navigation, and then click on "Service Upgrades for Shared Hosting". 3. From here you will ...
- How do you log into billing and support ?
You can log into the billing center by going to https://secure.mpcustomer.com with your billing username and password.
- How do I update my contact information
Log into https://secure.mpcustomer.com with your billing username and password. Click Client Profile-> Click 'Edit' in the Address & Contact Information section.
- How do I view my invoices ?
Log into https://secure.mpcustomer.com with your billing username and password. Click View Invoices - Billing and services-> view invoices ->select view all invoices from the dropdown menu on the right hand side.
- How do I pay an invoice ?
Log into https://secure.mpcustomer.com with your billing username and password. Click View Invoices->Pay If there is no credit card on file, they will get a message 'You do not currently have a credit card stored in the system. Click here to enter your credit card info.
- I'm trying to order and get an error "Charge declined"
This usually happens when you are checking out if you don't have enough funds to cover the cost of the invoice being generated. Our hosting plans are typically rated per month but are billed for the full year. If you are sure you have enough funds available the bank may have flagged the transact ...
- How long do you keep my account details in your system?
We keep account details in our system for 30 days after a cancellation has taken place. But under certain circumstances, we can retain it in our system longer. Your website content is only kept for 30 days then it is removed from the server.
- How do I order a new domain name, a different hosting plan, or other web hosting upgrades?
To change your service package follow the steps outlined below. 1. Login to secure.mpcustomer.com using your Billing login information. 2. Select "Free Advertising, Web Design and More!" at the bottom left navigation, and then click on "Service Upgrades for Shared Hosting". 3. From here you will ...
- Can you update my information while my order is processed?
Unfortunately, we cannot update your information while my order is processed. Once your order has been processed, go to secure.mpcustomer.com, input your login name and password, and change you information in the billing center.
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