Midphase PR, HR, Supervisors, Management, and/or Executives:
I have been holding back on praising the Midphase support team fearing as soon as I write a nice letter, I will subsequently have a nasty experience. I have now had an account here long enough to know the honeymoon period is over, and the top notch quality service I get from all Midphase employees is part of the company zeitgeist, and I am thrilled I got so lucky when I switched web hosts.
This ticket's resolution is especially awe-some, because I contacted Midphase with little-to-no expectation of being able to get help. I knew the problem I had was a security feature bug, and since I'm on a shared environment I didn't expect anything more than "Unfortunately, because the problem is security related, we're unable to help you with this, but if you upgrade for $X dollars we can." Pleasantly surprised yet again, I'm left wondering how Midphase is not a well known name brand.
The absence of pressure to upgrade or pay more money for hosting is continuously drawing me into a tighter and tighter orbit around Midphase's services. I never feel like I'm not a 'good enough' customer, and that just makes me want to keep paying Midphase as long as I host websites.
Please don't ever change your customer service or technical support practices, and I will continue to register and host domains with Midphase and, when I'm able to, upgrade to business service with you.
Please contact editor [at] midphase.com to submit your Midphase reviews.